When You're Looking for Good HVAC Customer Service, Here's What It Looks LikeWhen you call for HVAC customer service in the Miami Valley, you want a professionally trained certified technician to respond in a timely manner. You should expect the representative to present him- or herself professionally and answer all of your questions in an honest and direct manner. The best technicians will not try to sell you something but will search for the best solution to address your heating and cooling needs.

Excellent HVAC customer service begins with the proper training. You should ask if the technician is certified by North American Technician Excellence (NATE), the pre-eminent organization that tests and certifies technicians in the heating, air conditioning and refrigeration industry. Once a technician has been certified, it means that he or she is expertly qualified to service the HVAC system in your home. Under the NATE program, the technician will have to return periodically to re-certify, which means NATE-certified techs stay updated on advances in this rapidly changing industry.

What you should expect from a skilled technician is an honest assessment of what’s wrong with your heating and cooling system. He will explain clearly where the trouble lies and then assist you in making the best decision about how to proceed. While the technician is in your home, he will take special care to protect your property and treat you with respect. Should the technician have to leave for some reason, he will explain why and tell you when to expect him to return.

In Dayton and Springfield, Detmer and Sons has NATE-certified technicians ready to respond to all of your heating and cooling needs. We pride ourselves on delivering the type of service that will make you a customer for life.

Our goal is to help educate our customers in Dayton, Ohio about energy and home comfort issues (specific to HVAC systems).

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