Last Updated December 05, 2023.

This Privacy Policy forms part of your legal agreement with Ace Hardware Home Services, Inc., a subsidiary of Ace Hardware Corporation (collectively, “Ace Hardware Home Services”, “we”, “our”, or “us”) under Ace Hardware Home Services’ Terms of Use. Our franchisees may also be authorized to use your personal information in the manner described in this Policy. Please note: Our franchisees independently may have their own data collection and use practices that are not governed by this Policy. By downloading, installing, accessing, or using any of the Services (as defined below) or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.

Our Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications, or services, including websites, applications or services operated by our franchisees, most of which are independently owned and operated, although some may be owned by our affiliates.

Note for Non-U.S. Visitors: The Services and the products offered are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, do not access or use the Services.

If you have any questions regarding this Privacy Policy, please contact our Customer Care Department by phone at 937-879-2373.

What Does the Privacy Policy Include?

Services are defined as:

Online Services – including but not limited to our websites, mobile applications, other online, digital and mobile services, applications and platforms that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them, including online communications through or related to the Online Services, and

Offline Services – certain offline services including but not limited to offline communications through our Customer Care Department in connection with the Online Services.

What Type of Information Do We Collect and Process?

We may collect the following categories of personal information. Not all categories may be collected about every individual:

• Personal identifiers, such as name and address
• Device and online identifiers and related information, such as telephone number and email address
• Internet, application, and network activity, such as cookie IDs and browser visits
• Demographic information, such as age, month and year of birth
• Financial information, such as credit and debit card numbers and claims information
• Characteristics of protected classifications under state or federal law, such as gender and nationality
• Purchase history information, such as products you have bought, rented, and returned
• Location information, such as geo-location information
• Audio, visual, and other sensory information, such as audio and video recordings
• Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors
• Education level, gender, marital status, household income, and other personal information.

You actively share information with us in various ways when you utilize the Services. You also passively provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services

Use of Cookies and Other Technologies

Like many online services, we may collect and store certain information automatically whenever you interact with our Services. For example, we may collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the website. We may also collect information regarding traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.

We use cookies, which are small data files created by a web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Services to function properly. For example, we may use cookies and other technologies to store your preferences and provide a personalized experience on the website. In addition, we may use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail, and how you use the pages and content in our websites.

We may also use cookies and other technologies to implement analytics tools, including, but not limited to, Google Analytics, that help us understand how the careers page is performing, how you engage with the careers page, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include IP addresses, and activity on the careers page. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: https://www.google.com/policies/privacy/partners/ .

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section or see www.allaboutcookies.org. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of our websites.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent our websites from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

Some web browsers may have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

How Do We Use Your Information?

We use your personal information to provide you Services, such as to fulfill your requests for information or to help us personalize our Services and marketing to you. We also may use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. We may combine information, collected online and offline, including information from third party sources. We also may transfer or share your personal information within our corporate family of companies and our franchisees for these purposes, as permitted by law. In addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.

How Do We Disclose and Share Your Information?

We are careful to share your personal information in ways that respect your privacy and only as described in this Policy. We do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family and our franchisees, for a business purpose. We engage service providers to perform services in connection with the operation of our business and may share data with them in order to provide the Services requested. We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of us, our customers, our associates, or other persons.

What Steps Are Taken to Keep Personal Information Secure?

We use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.

What Happens When I Link to or From Another Web Site or Use Social Media Features?

Our websites may offer links to websites that are not run by us but by third parties. If you visit one of these linked websites, you should read the website’s privacy policy, terms and conditions, and their other policies. We are not responsible for the policies and practices of third parties. Any information you give to those organizations is dealt with under their privacy policy, terms and conditions, and other policies.

We may also have providers of other apps, tools, widgets and plug-ins on our website, such as Facebook “Like” buttons, which may also use automated methods to collect information about how you use these features. These organizations may use your information in line with their own policies.

Is Information Collected from Children?

The Services are intended for adults. We do not sell any services ordered through our Services directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use our Services to submit orders or purchase any services. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

We do not sell information about persons who we known to be under the age of 18.

How Will I Be Informed About Changes Regarding This Privacy Policy?

This Privacy Policy is in effect as of the date noted at the top of the Privacy Policy. We may change this Privacy Policy from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the Privacy Policy. You should check here regularly for the most up-to-date version of the Privacy Policy.